Refund policy

At Caveman Redux, we take great care in packaging and delivering our products. Due to the nature of our products, all sales are final and we do not accept returns or exchanges unless an item has been damaged in transit or an incorrect item has been sent. 

Damaged Items

If your order arrives damaged, please notify us within 7 days of receiving your order by contacting our customer support team at sales@cavemanredux.com and providing your order number and photographs of the damaged item and packaging.

Return / Refund Conditions

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Be approved by us prior to being sent back.

Once the returned item is received and inspected, we will, at our discretion:

• Replace the damaged item with a new one; or
• Issue a full refund for the affected item.

Returning Your Item

We strongly recommend that all returns be sent using a trackable shipping service, unless it is collected by us. We cannot be held responsible for return packages that are lost in transit or not received by us if they are returned without a tracking number.

If you have any questions regarding this policy, please contact us before returning any item.