FAQs

(1) Do you ship internationally?

Yes, we offer international shipping (registered) from Sri Lanka to any country in the world. Please refer our Shipping Policy for rates and shipping times. 

(2) How does shipping and delivery work once the order is placed?

Once you place the order online you will be sent a confirmation to the email or phone number provided by you. Till the order reaches you, you'll be updated of its status and a tracking number will be provided for international orders. Please refer our Shipping Policy for shipping duration, terms and conditions.

(3) Is there a physical store I can visit?

Yes, our showroom is located at No. 08, Stratford Avenue, Colombo 06, Sri Lanka (+94 070-329-7696 / +94 071-329-7696).

(4) Do you deliver to any location within Sri Lanka?

Yes, we deliver island-wide. Please refer our Shipping Policy for rates and delivery times.
 

(5) Can I place the order online and pick-up my order from the store?

Yes, you may choose to place the order online and collect it from the store. Simply add a note in the cart before checkout, or contact us after placing your order. We will notify you via email or phone once your order is ready for pick-up.

(6) How can I order in bulk or get bulk discounts?

Quantities exceeding 5 times the largest listed quantity of a product qualify as a bulk quantity. A further discount can be given for bulk purchases. Please send bulk order requests to sales@cavemanredux.com. We will get back to you within 24 hours. 

(7) What are the payment options offered by you?

Both international and local orders can be paid via our secure payment gateway, Payhere. We offer cash on delivery on orders within Sri Lanka.

(8) What is the store currency?

Our store currency is LKR (Sri Lankan Rupees). We process all orders in LKR, using the latest exchange rates. You can change the displayed currency on the website from the drop down menu at the top right corner. 

(9) Can I make adjustments to my order?

Yes, if you have an account with us please login to your account for any modifications of your order. If not, please inform us of the required changes to sales@cavemanredux.com. Update requests for orders which have already been dispatched will not be accommodated. 

(10) I received an order which is incorrect / damaged?

We are sorry to hear that there is a fault with your order. We will take immediate measures to make things right. Please direct your complaint to sales@cavemanredux.com. We will get back to you within 24 hours. Please refer our Returns Policy for terms and conditions on returns and refunds. 

(11) I did not receive my order?

If your wait time has exceeded the specified shipping period mentioned in our Shipping Policy, please reach out to us at sales@cavemanredux.com.

(12) Are all items listed on the website in stock?

All items listed for sale are generally in stock. In cases where an item is out of stock, we will notify you via the contact number or email provided within 24 hours. 

(13) How can I stay updated on the latest additions and restocks?

Please subscribe to our newsletter to stay updated on new additions and restocks. 

(14) How can I choose the right product, and is any online help available?

Yes, please use of our Live Chat for help choosing the best product and for any questions not covered in the FAQs. Additionally, you may choose to read our Blog to further your knowledge. 

(15) How can I contact you?

You may choose to contact us at sales@cavemanredux.com, via the Live Chat, and via +94 071-329-7696 and +94 071-071-8495.